Refunds and cancellation
Last updated
Cancel anytime. Here's how cancelling and refunds work.
Cancelling a subscription
- Monthly Pro and Team subscriptions renew automatically each month on your card.
- Cancel anytime: Billing → Manage subscription → Cancel, on Paystack's page. The "Manage subscription" link in Paystack's emails works too, or ask us.
- You keep your plan until the end of the month you've paid for. It then doesn't renew, and your account moves to Free. There's no cancellation fee.
Pay-once plans
Paying once for 1 month or 1 year gives you the plan until that date. It never renews, so there's nothing to cancel.
When paid features start
Paid features are digital and switch on as soon as your payment clears, usually within a minute. Your plan shows on the Billing page. If it doesn't, contact us with your payment reference.
Refunds
- Changed your mind? Within 7 days of your first payment for a plan, if you haven't used any paid feature, we refund it in full.
- Charged twice, or after you cancelled? We refund the extra charge in full.
- Something didn't work? If a paid feature failed and we couldn't fix it, we refund the affected payment.
- Otherwise, once you've used paid features, payments (including pay-once plans) aren't refundable, and we don't refund part of a month or the unused part of a year, except where the law requires it.
How to ask for a refund
Contact us from your account's email address with the date and amount, or the payment reference from your Paystack receipt, and why you're asking. We reply within 2 working days.
When you get your money
- We send approved refunds through Paystack within 5 working days of approving them.
- Refunds go back to the card or account you paid with. Your bank decides when it shows: card refunds usually appear within 5 to 10 working days.
- If a refund can't go back the way you paid (for example some EFT, Capitec Pay or Scan to Pay payments), we'll ask for your bank details and pay it by EFT.
Your rights
This policy doesn't limit your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act. See also our Terms of service.